Shipping Policy

Shipping Policy

At Sweatdarling, we are committed to offering clear, reliable, and consistent shipping services. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you place an order through our website.

By placing an order, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

Once an order is placed, it enters our fulfillment process for verification and preparation. Each order goes through the following steps:

• Order confirmation and payment verification
• Product availability check
• Quality inspection
• Secure packaging
• Shipment handoff to the selected carrier

Our goal is to process orders accurately and without unnecessary delays.

2. Order Cut-Off Time

• Order Cut-Off Time: 5:00 PM (EST)
• Processing Days: Monday – Friday

Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

3. Handling Time

• Handling Time: 1 business day

Handling time includes order verification, packaging, and transfer to the shipping carrier. Business days do not include Saturdays, Sundays, or public holidays.

4. Shipping Methods & Carriers

We work with reliable domestic carriers to deliver orders efficiently, including:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx

Carrier selection depends on destination, package size, and logistics. Sweatdarling reserves the right to select the most appropriate carrier for each shipment.

5. Shipping Fees

• The flat rate applies per order
• Shipping costs are clearly displayed at checkout
• No additional or hidden shipping fees are added after purchase

6. Estimated Delivery Time

• Transit Time: 2–4 business days
• Total Estimated Delivery Time: 3–5 business days

Delivery times are estimates and may vary based on location and carrier conditions.

7. Shipping Days

• Orders are shipped Monday through Friday
• No shipments are dispatched on weekends or public holidays

8. Order Tracking

• A tracking number is provided once the order ships
• Tracking details are sent via email
• Tracking activation may take up to 24 hours
• Tracking is available on the carrier’s official website

9. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.
Sweatdarling is not responsible for delivery issues caused by incorrect or incomplete addresses.

10. Address Changes

• Address changes are only possible before shipment
• Requests must be submitted immediately after placing the order
• Orders shipped to incorrect addresses due to customer error may not qualify for free reshipment

11. Shipping Delays

Delivery delays may occur due to:

• Weather conditions
• Carrier service disruptions
• Seasonal shipping volume
• Public holidays or security inspections

Shipping fees are non-refundable once an order has shipped.

12. Lost or Stolen Packages

If a package is marked as delivered but not received:

• Please contact the shipping carrier first
• Notify Sweatdarling customer support for assistance

Packages stolen after confirmed delivery are not the responsibility of Sweatdarling.

13. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of:

• The damaged item
• The packaging

This helps us review and resolve the issue promptly.

14. Multiple Item Orders

Orders containing multiple items may ship separately and arrive at different times.
Separate tracking numbers may be provided at no additional cost.

15. Undeliverable Packages

Packages returned due to incorrect addresses, refusal, or failed delivery attempts may be subject to:

• Reshipping fees, or
• Refunds in accordance with our Return & Refund Policy

16. Product Availability

All orders are subject to product availability. If an item becomes unavailable after purchase, customers will be notified and offered a refund or alternative solution.

17. Packaging Standards

Sweatdarling securely packages women’s shirts, dresses, and skirts to protect items during transit while maintaining responsible and practical packaging standards.

18. Shipping Coverage

Sweatdarling ships only to locations available at checkout. Shipping availability may change in the future.

19. Customer Support

For shipping-related questions, please contact us:

Store Name: Sweatdarling
Business Address: 2716 N 31st St, Tacoma, WA 98407-6405, United States
Support Email: support@sweatdarling.com

Support Hours:
Monday – Saturday | 8:00 AM – 7:00 PM (EST)

20. Policy Updates

This Shipping Policy may be updated at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website constitutes acceptance of the revised policy.

21. Agreement

By placing an order with Sweatdarling, you confirm that you have read, understood, and agreed to this Shipping Policy.