Modify or Cancel Order

Cancel / Change Order Policy

At Sweatdarling, we understand that customers may occasionally need to update or cancel an order. This policy explains when and how order cancellations or changes can be requested after an order has been placed on our website.

By placing an order, you agree to the terms outlined below.

1. Order Processing Timeline

Orders are prepared promptly after payment confirmation to ensure timely delivery.

• Orders begin processing shortly after payment is confirmed
• Once an order enters processing, changes may no longer be possible
• Orders that have already shipped cannot be canceled or modified

2. Order Cancellation Requests

You may request to cancel an order before it has entered processing or shipped.

How to Request a Cancellation

• Contact us as soon as possible via email
• Include your order number in the subject line

Support Email: support@sweatdarling.com

Cancellation requests are reviewed during customer support hours. If the order has not yet been processed or shipped, a full refund will be issued to the original payment method.

3. Order Change Requests

You may request limited changes to your order before processing begins, including:

• Shipping address updates
• Item size or color changes

Once an order has entered processing or shipped:

• No changes can be made
• Eligible items may be returned after delivery in accordance with our Return & Refund Policy

4. Time-Sensitive Requests

• Order cancellations and changes are not guaranteed
• Requests are handled on a first-come, first-served basis
• Delays in contacting us may limit available options

5. Orders That Have Shipped

For orders that have already shipped:

• Cancellation is no longer possible
• Shipping fees are non-refundable
• You may return eligible items after delivery following our Return & Refund Policy

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping details at checkout.

• Sweatdarling is not responsible for delivery issues caused by incorrect or incomplete addresses
• Orders returned due to address errors may be subject to reshipping fees or refund decisions under our policies

7. Refund Processing for Canceled Orders

• Refunds are issued to the original payment method
• Refund processing time is up to 7 business days
• No cancellation or processing fees are charged

8. Refused or Undeliverable Orders

If an order is refused or returned due to:

• Failed delivery attempts
• Incorrect address provided by the customer
• Customer refusal

Any refund or reshipping will be handled according to our applicable policies.

9. Policy Updates

Sweatdarling reserves the right to update or modify this Cancel / Change Order Policy at any time.

• Updates will be posted on this page
• The “Last Updated” date will reflect changes
• Continued use of the website constitutes acceptance of the updated policy

10. Contact Information

For order cancellation or change requests, please contact us:

Store Name: Sweatdarling
Business Address: 2716 N 31st St, Tacoma, WA 98407-6405, United States
Support Email: support@sweatdarling.com

Customer Support Hours:
Monday – Saturday | 8:00 AM – 7:00 PM (EST)