Refund & Return Policy

Return & Refund Policy

At Sweatdarling, we value transparency and customer satisfaction. This Return & Refund Policy explains the eligibility requirements, timelines, and procedures for returns and refunds when shopping on our website.

By placing an order, you acknowledge and agree to the terms outlined below.

1. Return Eligibility

To qualify for a return, items must meet all of the following conditions:

• Returned within 120 days from the delivery date
• Unused, unworn, and unwashed
• In original condition with tags and labels attached
• Returned in original or secure packaging

Items that do not meet these requirements may not be eligible for return or refund.

2. Non-Returnable Items

The following items are not eligible for return:

• Items showing signs of wear, washing, or damage
• Items returned after the 120-day return window
• Items altered, resized, or modified after delivery

3. How to Request a Return

Before sending any item back, please contact our customer support team to request return authorization.

Email: support@sweatdarling.com
Subject Line: Return Request

Please include the following details in your email:

• Order number
• Item(s) you wish to return
• Reason for return

Once reviewed, we will provide return instructions.

4. Return Shipping Responsibility

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We strongly recommend using a trackable shipping service
• Sweatdarling is not responsible for lost or delayed return shipments

5. Return Inspection

After we receive your return:

• The item will be inspected to confirm eligibility
• You will be notified once the return is approved or declined
• If declined, the item may be sent back to you at your expense

6. Refund Policy

• Refund Processing Time: Up to 7 business days after return approval
• Refunds are issued to the original payment method
• No restocking or processing fees are charged

7. Refund Timeline Overview

Stage	Estimated Time
Return shipment to warehouse	Varies by carrier
Inspection & approval	2–4 business days
Refund issued	Up to 7 business days

Please note that banks or payment providers may require additional time to post the refund.

8. Exchanges

At this time, Sweatdarling does not offer direct exchanges.

If you need a different size, color, or style:

• Return the original item following this policy
• Place a new order separately

9. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect:

• Contact us within 48 hours of delivery
• Provide clear photos of the item and packaging

We will review the issue and offer an appropriate resolution.

10. Late or Missing Refunds

If you have not received your refund:

• Check with your bank or card provider
• Allow additional processing time
• Contact customer support if the issue persists

11. Multiple Item Orders

For orders containing multiple items:

• Each returned item must meet eligibility requirements
• Partial returns are accepted when applicable
• Refunds are issued only for approved returned items

12. Undeliverable or Refused Packages

Packages returned due to incorrect addresses, failed delivery attempts, or refusal by the recipient may be subject to refund or reshipping decisions under this policy.

13. Policy Updates

Sweatdarling reserves the right to update or modify this Return & Refund Policy at any time.

• Updates will be posted on this page
• The “Last Updated” date will reflect changes
• Continued use of the website constitutes acceptance of the updated policy

14. Contact Information

For return or refund-related questions, please contact us:

Store Name: Sweatdarling
Business Address: 2716 N 31st St, Tacoma, WA 98407-6405, United States
Support Email: support@sweatdarling.com

Customer Support Hours:
Monday – Saturday | 8:00 AM – 7:00 PM (EST)